OVERVIEW
A leading North American beverage co-manufacturer—specializing in can production, filling, and packaging for major global brands—required a comprehensive IT managed services partner to stabilize and modernize its technology environment.
With multiple manufacturing sites and a growing cloud footprint, the organization needed a scalable, reliable, and proactive IT strategy.
THE CHALLENGE
The client faced several operational and technical challenges:
- Fragmented IT Operations: Disconnected systems across multiple manufacturing sites created inefficiencies and inconsistent support.
- Limited Internal IT Bandwidth: A small internal IT team was overwhelmed with day-to-day support, leaving little capacity for strategic initiatives.
- Aging On-Prem Infrastructure: Legacy systems led to downtime risks, security concerns, and performance bottlenecks.
- Lack of Cloud Strategy: Cloud adoption was inconsistent, with no standardized architecture or governance model.
- Operational Risk: Manufacturing uptime depended heavily on IT systems that lacked proactive monitoring and support.
- Scalability Constraints: Rapid growth and customer demand required a more flexible and scalable IT foundation.
THE SOLUTION
We delivered a fully integrated IT Managed Services solution spanning both on-premise manufacturing environments and cloud infrastructure:
Continuous Improvement
- Transitioned IT from reactive support to a proactive, strategic function.
- Developed a multi-year IT roadmap aligned with business objectives.
- Identified opportunities for automation, system optimization, and cost reduction.
Full IT Ownership & Support
- Assumed responsibility for end-to-end IT operations, including infrastructure, networking, cybersecurity, and user support
- Integrated with and supported the internal IT team, effectively extending their capabilities and acting as a centralized IT authority
- Provided 24/7 monitoring and support across all sites
Cybersecurity & Compliance
- Deployed layered security controls across both on-prem and cloud environments.
- Implemented network segmentation, endpoint protection, and access controls.
- Established ongoing vulnerability management and patching processes.
On-Premise Manufacturing IT Management
- Standardized IT architecture across multiple production facilities
- Managed industrial networks, servers, and plant-floor connectivity to ensure seamless integration with operational technology (OT) systems
- Implemented proactive monitoring to reduce downtime and improve system reliability
- Supported critical systems tied to production, packaging, and quality operations
Service Desk & User Support
- Delivered responsive, centralized help desk services for all users across locations.
- Reduced ticket resolution times and improved user experience.
- Provided onboarding/offboarding support and device management.
Cloud Infrastructure & Strategy
- Designed and implemented a scalable cloud architecture aligned with business growth.
- Migrated key workloads to the cloud while maintaining hybrid connectivity with plant systems.
- Established governance, security policies, and cost optimization strategies for cloud environments.
- Enabled remote access and centralized visibility across all sites.
THE IMPACT
By taking full ownership of the client’s IT environment—across both manufacturing sites and cloud infrastructure—we enabled a stable, secure, and scalable foundation for continued growth. The partnership transformed IT into a strategic enabler of operations, ensuring the client can reliably serve some of the largest beverage brands in the world.
